Frequently Asked Questions

Check out the FAQ before sending us a message, just in case your question is already answered below.

How do I care for my shirt?

ALWAYS:

  • Turn inside-out.
  • Gentle cycle wash.
  • Color safe stain removers as needed.

Protect your POWer!

Caring for your Bamware shirts is super easy.

Care instructions are printed on the care label and in your Hero Welcome pack.

Turn the shirt inside out before washing to protect the stones. Machine wash cold on the most delicate cycle. You can use a lingerie bag if you like.

For the black shirts, we like to use Woolite Darks.

If there’s a stain, you can spray it with any color-safe stain remover and toss it in the wash or let it sit for 5 minutes and then wash.

What are the delivery charges for orders?

Thanks to a generous grant from the Wakanda Vibranium Distribution Foundation, during our launch and pre-launch, Bamware is offering free shipping on all orders within the continental United States.

Orders for Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, APO and FPO will have an additional charge of $5.00 during this period.

We currently only ship to customers in the United States and its territories. (Exception is made for residents of Wakanda).

Which payment methods are accepted?

We wanted to accept Galleons and ryo, but too many people didn’t have those so we went with credits, cards that is.

We hooked up with Pay Pal & Stripe. They take everything which means we accept all major credit cards via Stripe and Pay Pal.

What exactly happens after ordering?

Mercury comes knocking and elves snap to!

They pick and pack your order with care, love and sprinkles of magma. Then Mercury, who currently works for USPS (that UPS thing was temporary), carries it off! (Or one of his capable assistants if Zeus has requested his presence).

How long will delivery take?

Delivery times vary depending on your location, Mercury’s Zeus assistance schedule, and transit times for the shipping carrier. We primarily use USPS for shipping with delivery times of 5 – 7 days for the US Lower 48.

Deliveries outside of the lower 48 may take longer. If you have not received your order within 10 days, please check the tracking information on your account page or contact us for assistance.

Note: Residents of Wakanda should allow an additional 5 – 7 days for delivery.

How secure is shopping with Bamware? Is my data protected?

Although we do not store credit card information locally, our ACME Certified server is protected with an SSL certificate with 256K encryption to protect your Bamware account information.

Our payment processors are the only entities that receive, and store, if you choose that option, your credit card information.

We utilize Stripe and Pay Pal for payment processing. Both have the highest level of PCI-compliant, (a.k.a. bank-grade and not Hammer-tech), SSL encryption and security for your billing information.

Can I Ship To A Different Address ?

We currently only allow shipping to your credit card’s billing address, however, you can use Pay Pal to ship to any of your verified Pay Pal addresses.

We will also be adding Amazon payments soon which will allow you to ship to any address on your Amazon account.

Are Hero Crystals Lead-Free?

You bet. All of our rhinestone Hero Crystals are lead-free and shine like the stars. They do, however, contain generous quantities of manga.

I Didn't Receive My Email

Mercury occasionally is wrongfully accused of spamming. Please check your spam folder. If you still haven’t received it, let us know and we’ll do our best to help you.

You can also log in to your account and check the status of your order.

When will you get new styles?

We’re busy working on new designs all the time and working with our manufacturers to bring them to you as quickly as possible.

Make sure you’re on our mailing list so that you’ll be notified as soon as new styles come in. We’ll also be doing surveys of our mailing list to help prioritize products to offer.

Website Trouble?

Our webmaster, Boris, has deployed cookies, (chocolate chip & gluten-free vegan oatmeal), on the website to provide the best experience for our visitors.

If your web browser does not accept cookies, it may negatively affect your use of the site. Please talk to your browser and let it know that it needs to accept the cookies. It can take either type depending on its preference or allergies.

Not sure how to get your browser to accept cookies? Check out this page here.

If you’re accepting cookies and continue to have trouble, fill out our contact form and let us know the issue. Thanks!

International?

At this time we currently only ship to the US, its territories and military addresses. We do plan to expand to Canada soon with other countries not far behind.

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